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Articles in General Support

General Support
  • A list of common MIME Types
  • Can I access my domain with and without the "www" in front?
  • HELP! My website is down / My site isn't working!
  • I've lost my password. Can you tell me what it is?
  • Using our Support system
  • What are the most commonly used server ports?
  • What are your support charges for help outwith your support remit?
  • What is a MIME Type?
  • Windows Disk Cleanup Tool
General Support > Basic Network Tests
  • How do I carry out a PING test?
  • How do I carry out a TRACERT or TRACEROUTE?
  • How do I copy from a DOS (COMMAND) Window?
  • Understanding a TRACEROUTE
  • What is a "PING" test?
  • What is a "TRACEROUTE" test?
General Support > Error Messages
  • 550 Authentication is required for relay with Outlook and Outlook express
  • I get a "The Page Cannot be Found" or a 404 Error when viewing my web site
  • I have received a "550" Error from an email server. What does it mean?
  • I'm receiving "Unroutable Address" bounce back error messages
  • I've received an error stating "Invalid HELO"
  • My emails are being bounced with the error "need fully-qualified hostname’"
  • The uid of a message changed unexpectedly
  • When I visit my website or subdomain I get a message saying "Directory Listing Denied"

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